Shared inbox for Shopify
Keep the whole story.
Give your team one place to follow customer conversations, with Shopify order context alongside the chat.
- Work with assignments, internal notes and saved replies.
- See customer orders and relevant store context beside the conversation.
- Use collision warnings when teammates are replying together.
- Continue WhatsApp conversations with an approved template when required.
Before you launch
WhatsApp, SMS and email each require their own configured provider. Channel availability is shown explicitly.
Optimato is preparing for early access. Public installation is not available yet.
Read the launch statusHow does a shared inbox help a Shopify support team?
A shared inbox places the conversation beside the relevant Shopify customer and order context. Assignments identify who is handling the reply, internal notes preserve team context, and saved replies support common questions. Collision warnings help teammates notice when more than one person is replying to the same conversation.
Does connecting the inbox activate every channel?
No. WhatsApp, SMS and email each need their own provider configuration and availability checks. WhatsApp replies may require an approved template when the service window has closed. Review the launch-status page for the current development verification and outstanding production requirements before planning a live support workflow.
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